Simple. Flexible. Secure. Cost-effective.
Hosted Voice Over IP (VoIP) technology combines Voice Over Internet Protocol (VoIP) and telephone system (PBX) features into a complete single solution. Your business can communicate with your customers like never before while taking advantage of numerous benefits.
Universal Hosted PBX Advantages:
Consistent telephone charges without unexpected expenditures.
No large upfront investment.
One monthly bill from one provider for phone system, local dial tone, long distance and internet.
Business Continuity, Features and Technology you need.
Your office phone is always on with any internet connection anywhere or you can pair your office phone with your cell phone.
Pay only for the features you need without any investment in hardware or software. Add or cancel at any time. The latest technology will always be available at no additional cost.
Simple and cost effective.
No hardware to maintain in-house.
No software to upgrade.
No additional charge for phone replacement. We warranty all of our phones. 24/7 remote and onsite service at No additional cost.
No 3rd Party resale or white label solutions
While most all of our competitors are reselling another companies solution, our Hosted PBX service is maintained and managed by our team.
We maintain two Data Centers with complete redundancy between each in the event of a natural disaster to ensure your service is always on.
No Voice Quality Issues with our service. We manage your phones, internet, IT network so there is no time-wasting finger pointing for a solution.
What features are available with Hosted PBX?
The full list of available features is extensive and includes services like Salesforce Integration, teleconferencing, unified messaging, and call recording. Universal ComOne can customize the right package for your company, whether you are a three person team or a multi-national corporation. You only pay for the features you need and you can add or remove services at any time.
Standard Hosted PBX Features:
Several options available to fit any need and all include the latest technology. All phones come with a full warranty replacement.
Easily and securely retrieve messages, visual voicemail option with certain phones, voicemail to email, and on-demand call record.
Have all your lines appear and ring on all phones.
Collect detailed records of all incoming and outgoing calls.
Dedicated Phone Number, Unlimited local and long distance calling. International Dialing options available.
Technicians are available 24 hours a day / 7 days a week to address issues which may occur, and provide remote or on-site support.
Intuitive product training and literature is available to ensure your organization experiences the full features and functions of the Hosted PBX solution.
Call analytics: An easy to use custom dashboard provides a summary of call information and allows you to easily run detailed reports on the data that is most important to you. You can easily know who is calling, when the busiest call times of the day or week are, and if you are missing important client calls.
Call Recording: On-demand call recording is available with every phone. You simply press a button to activate the recording and once completed it is forwarded to your email. If your business requires a professional solution for compliance or training we offer optional custom recording solutions.
Audio & Web Conference Bridge: Host your own conference bridge with a private bridge, giving that additional professional touch to your organization.
Desktop App: Integrate your computer with your phone, allowing you to access and dial contacts from Microsoft Outlook. Also maintain call control from your workstation such as answer, put on hold, transfer and disconnect.
Auto Attendant: Always have your phone answered by a virtual receptionist that directs callers to personnel that can best assist your customer. Create custom schedules and dialing options to fit your business.
Mobile Extension: Expand your communication reach by twinning or combining your cell phone with your desk phone. One number, one voicemail, and retrieve calls anywhere.
Managed Network Equipment: Replacement of existing routers, firewall and switches with professional-grade managed equipment. Features include 24-hour remote monitoring, management, warranty for the life of the contract and same-day replacement.
Contact Center: Enhance your customer service experience by routing incoming calls to the appropriate customer service agent to provide better one-call resolution. Supervisors and agents will have real-time insight of the current status and performance of the Contact Center and over 500 reports of historical data to make informed decisions.
Standard phone with 10/100/1000 Mbps Ethernet ports, 3.5″ color LCD display, speech optimized handset
Enterprise-class phone with 10/100/1000 Mbps Ethernet ports, 4.1″ color LCD display, speech optimized handset
Executive-class phone with 10/100/1000 Mbps Ethernet ports, 7″ color LCD display, speech optimized handset for
Standard phone with 10/100 or gigabit switching, (16) self-Labeling Buttons, large
Enterprise-class phone with embedded gigabit support, (24) self-labeling buttons, large
Executive-class phone with embedded gigabit support, (48) self-labeling buttons, large
Premier-class phone with gigabit support, (48) self-labeling buttons, large color touch
Wireless DECT Handset has a full dial pad and color screen. Base Station provides the
Add the 12 or 48 button Programmable Key Module (PKM) to any 5330 or 5340 to mange more
M695 Expansion Module
28 button Programmable Key Module with 4.3″ 480×272 pixel color backlit LCD display. Additional M695
Supported on the 6920, 6930 and 6940
5720 Bluetooth Speaker
Extend conference phone range with enhanced hands-free communication. Features battery powered with USB
Supported on the 6930 & 6940 IP Phone
DECT Wireless Headset
DECT wireless technology – allows the user to answer calls up to 300 feet (100 meter) from their phone.
Supported on the 6930 & 6940 IP Phone
Cordless Headset and Handset allow the user to have mobility and answer calls up to 300
Bluetooth Module can be used to integrate third party headsets to your 5330, 5340, 5360
This full-duplex conference unit can be added to any 5330, 5340, or 5360 IP Phone. It