Universal has been providing our clients with on-premise PBX solutions since 1984

We are a leader among our competition with over 150 years of industry knowledge within our team and a 30 year old partnership with Mitel (a worldwide leader in the industry). Our customers can be confident that our solutions include the latest Voice over Internet Protocol (VOIP) technology.

MiVoice Business

The foundation of the Mitel PBX is built around the versatile call control software. Built on a Linux platform we can deploy the software in many difference variations to adapt to any environment whether it’s Mitel 3300 Hardware/ Source your own Server/ Virtual/ Flex Cloud with Google.

Read More

MiCollab

Incorporates several advanced applications into one platform to reduce cost and increase user productivity. MiCollab is a complete collaboration solution with the user in mind that connects seamlessly to your MiVoice Business PBX.

Read More

Automated Attendant

Direct callers more efficiently to your team members with customized greetings and routing based on your schedule business.

NuPoint Voicemail

Store voice messages, setup scheduled greetings based on your presence, on-demand call record with the press of a button and voicemail to email to email.

Mobile Extension

Connect your desk phone with your mobile device for single number reach.

Softphone

Utilize your PC or mobile device as your phone.

Teleworker

Allow remote workers to work from home with their desk phone or softphone.

Collab Client

Desktop or mobile application to share phone presence and chat.

Audio Web Collaboration

Host your own audio and web conference bridge that allow you to collaboration with your team or clients.

Border Gateway

Incorporates your SIP trunks with the security and performance required without the need for additional hardware.

MiTeams

Upgrade to the MiCollab Client that will elevate your collaboration experience with your team and clients.

Call Center

Enhance your customer service experience by routing incoming calls to the appropriate customer service agent to provide better one-call resolution. Real-time dashboards and reporting give supervisors detailed insight to the performance of the call center.

Call Record

Record your customer interactions for compliance, end-user training, or overall better customer service. Searchable database of calls, or optional analytics allow you to easily manage the recorded calls.

6920

Standard phone with 10/100/1000 Mbps Ethernet ports, 3.5″ color LCD display, speech optimized handset for clear audio, full-duplex speakerphone, (4) softkeys, and (6) Programmable buttons.

6930

Enterprise-class phone with 10/100/1000 Mbps Ethernet ports, 4.1″ color LCD display, speech optimized handset for clear audio, Blutooth cordless Handset (Optional), full-duplex speakerphone, (4) softkeys, and (12) Programmable buttons. Includes Bluetooth 4.1 and MobileLink Mobile Device Integration.

6940

Executive-class phone with 10/100/1000 Mbps Ethernet ports, 7″ color LCD display, speech optimized handset for clear audio, Blutooth cordless Handset (Optional), full-duplex speakerphone, (6) softkeys, and (96) Programmable buttons. Includes Bluetooth 4.1 and MobileLink Mobile Device Integration.

5320e

Standard phone with 10/100 or gigabit switching, (16) self-Labeling Buttons, large graphic display, full-duplex speakerphone, (3) softkeys, and orange/ green button indicator to distinguish active call.

5330e

Enterprise-class phone with embedded gigabit support, (24) self-labeling buttons, large backlit display, wideband audio handset, full-duplex speakerphone, (3) softkeys, and orange/ green button indicator to distinguish active call.

5340e

Executive-class phone with embedded gigabit support, (48) self-labeling buttons, large backlit display, wideband audio handset, full-duplex speakerphone, (6) softkeys, and orange/ green button indicator to distinguish active call.

5360

Premier-class phone with gigabit support, (48) self-labeling buttons, large color touch screen display, wideband audio handset, full-duplex speakerphone, touch screen sidecar with easy access to embedded or internet based applications, orange/green button indicator to distinguish active call.

Wireless

Wireless DECT Handset has a full dial pad and color screen. Base Station provides the freedom and convenience phone to have a range up to 300 feet. Antenna The DECT stand fits on the back of a 5330, 5340, or 5360 IP phone and allows a range of up to 300 feet of mobility from the base.

Want to learn more? We’re here to help!