Now Hiring: Customer Service Specialist

Universal Com One is actively seeking a….

Customer Service Specialist to provide personal customer care for our clients. The position is located in our New Orleans office.

Description:

• Work within our service team and respond to the needs of our clients.
• Receive phone calls and email requests from clients.
• Manage CRM software. Create, assign, update, and complete service orders.
• Manage assigned task in a timely manner.
• Update clients on status of service request.
• Administrative office tasks such as mail deliveries, office supplies, marketing material, etc.

 Job Requirements:

• Work well within a team environment.
• Personable and positive attitude.
• Working knowledge of Microsoft Office and standard PC skills.
• Desire and willingness to learn and grow within the organization.
• Ability to learn new technology and services offered to our clients.
• Good planning, organizational, and time management skills
• Excellent verbal and written communications skills in a professional environment
• Strong interpersonal skills and ability to interact effectively with a variety of customers.

Benefits:

• $35,000 starting salary. Higher salary available depending on experience.
• Company paid Medical Insurance.
• Dental and Supplemental Insurance available
• Paid Time Off.
• Life Insurance.
• Short Term Disability
• 401k with Company match