Managed Voice Support Ensures Uninterrupted Service
With over 30 years of experience we understand the need for reliable service. Your communications are crucial to your business success which is why we take proactive steps to ensure uninterrupted service.
Our traditional plan offers your business guaranteed service levels and protects your hardware and software investments against outage. This plan covers all cost associated with hardware, software, software upgrades, labor, and remote changes with your business communication system. We also offer a technology protection plan that guarantees consistent cost and the latest technology available.
System Protection
All of your hardware and software is protected in case of outage.
Telephone Service Management
A single point of contact to manage all local dial tone, long distance, or internet service with your current service provider.
Data Network Evaluation
An annual review of your current Network to ensure that your business is up to date. We will evaluate and provide a report of our recommendations.
Remote System Changes
No charge for remote changes to your system that include password resets, name changes, button assignments, etc.
Guaranteed Response Time
When problems occur our immediate response is critical. Most of our systems are set up with active monitoring to email alarms and we have remote access to address the initial problem.
Major Outage – 2 hours onsite response
Minor Outage – 8 hour onsite response
Technology Trade-Up
If you require an upgrade of phones or applications we will will credit your current investment towards the new purchase.
Year 1 – 70% Year – 50% Year – 30%