With the introduction of Voice Over Internet Protocol (VoIP) technology your business can converge telephone and data communications to enhance your productivity. This can save you time, money and provide your customer a better experience with your business. Employees are no longer disconnected from your business or the customer when they leave the office.
Wireless Communications
Connect a wireless phone or compatible cellular phone to your phone system for a true mobile solution. This mobile phone can be integrated to your desktop phone for seamless communications.
Unified Messaging
No need to have separate accounts to manage when you allow all of your cell phone calls, faxes, email, text messages, and voicemail to be managed thru one interface.
Call Recording
Have the ability to record every incoming and outgoing phone call, or give select employees the ability to record calls on demand.
Interactive Voice Response-IVR
Increase your customer service by sending your customers directly to the person that can best assist the customer. Voice Response also provides a way for your customer to conduct surveys about your products or services, or automatically call your customers to confirm appointments.
Speech Recognition
Instead of pressing buttons the traditional way give your customers the option of speaking service request. Save time and money without the need to press1, 2, or 3 when customers can immediately connect to the person.
Unified Communicator
Integrate your desktop phone to your PC or eliminate the need for a desktop phone by using your PC or Laptop. By converging the PC with the phone you instantly become more productive with features like dialing from outlook, screen pops customer information, dial calls from websites, dial phone numbers directly from Microsoft documents. Gives you access to making calls from out look or dialing numbers directly from web sites or Microsoft documents.
Mobile Extension
Stay connected whether you are in the office or out. Mobile Ext allows one number to ring multiple devices simultaneously so you have one number and one voicemail.
Telepresence/ Video Conference
Instead of traveling, save time and money by connecting with your customers or remote offices via video.
Contact Center
Enhance your customer service experience by routing incoming calls to the appropriate customer service agent. Supervisors can view real-time call statistics so agents handle every call promptly. Customers can be informed of wait times and also chat with a service representative via your web site.
Call Accounting
Control cost, toll fraud, and misuse by tracking and reporting every inbound and outbound phone call. With customized reports you get the information you need, but also have the flexibility to search for a specific entry.
Audio Conference Bridge
Host your own audio conference instead of paying monthly fees for the service. Have complete control of your Conferences by sending out email invites to customers or employees, see who has logged in to the call, and add, remove, or mute people in the conference.
Web Collaboration
Host your own web meeting instead of paying monthly fees for the service. You can meet with your customers over the Web and share presentations and proposals.